Service Management


Progressive organizations across the globe are bringing in efficient IT service management (ITSM) practices in place, to address the needs of complex market demands, improve the overall quality of their services and support, comply with regulatory norms, and lower costs in the long term. With trends such as automation, Big Data, Bimodal IT, Internet of Things, Mobility, and other emerging technologies have made IT landscape a flourishing space for innovation and to provide services that are of high quality.

AZAAN offers globally recognized ISO 20000 training and certification courses that will help individuals and enterprises to gain in-depth understanding of ITSM methodologies and frameworks to offer high quality IT services that aligns to organizational business objectives.

ISO/IEC 20000 - IT Service Management
  • Introduction
  • Foundation
  • Lead Implementer
  • Lead Auditor
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