ISO/IEC 20000 Introduction

Why to attend?

ISO/IEC 20000 Introduction training course enables you to comprehend the fundamental concepts of an IT Service Management System (ITSMS).

By attending the ISO/IEC 20000 Introduction course, you will understand the importance of an IT Service Management System and the benefits that businesses, society and governments can obtain.

Who to attend?

  • Individuals interested in IT Service Management
  • Individuals seeking to gain knowledge about the main processes of IT Service Management Systems (ITSMS)  

Learning objectives

  • Understand the concepts, approaches, methods, and techniques used to implement an IT Service Management System
  • Understand the basic elements of an IT Service Management System (ITSMS)


  • None

Course Agenda

Day 1: Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000


To know more about the course fee, training schedule and other details, write to us at:

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